Raafiaura – Refund & Cancellation Policy

1. Refund Policy

At Raafiaura, we strive to ensure that every order is processed and delivered accurately. Refunds are available only in the following circumstances:

1.1 Damaged Products

If a product arrives damaged, customers must notify Raafiaura within 48 hours of delivery and provide clear photographs or videos showing the damage. After verification, Raafiaura may approve a refund or replacement.

1.2 Mismatched Products

If a customer receives a product that does not match the product ordered, they must contact our customer support team within 48 hours of delivery, providing the order details and supporting photographs or videos. After verification, Raafiaura will arrange an appropriate resolution, which may include a refund or replacement.

2. Non-Refundable Orders

Refunds will not be provided for the following reasons:

• Change of mind or personal preference.

• Products that have been correctly delivered as per the order placed.

• Products that have been opened, used, or damaged by the customer after delivery, except where required by applicable law.

• Products purchased during clearance sales, promotional offers, or at discounted prices, except in cases involving verified damage, mismatched products, or where otherwise required by applicable law.

3. Reporting and Verification Process

To request a refund, customers must contact Raafiaura within 48 hours of delivery through the contact details below and provide:

• Order ID and invoice details.

• Clear photographs or videos showing the damaged or mismatched product.

• A brief description of the issue.

All claims will be reviewed and verified by our customer support team before a refund or replacement is approved.

4. Refund Processing

Once a refund is approved, it will be processed to the original payment method, where applicable. The time taken for the amount to reflect in the customer's account may vary depending on the payment provider.

For Cash on Delivery (COD) orders, customers may be asked to provide the necessary details for processing an approved refund.

5. Return Shipping

For verified cases involving damaged or mismatched products, Raafiaura will coordinate the appropriate return or replacement process and cover applicable return shipping costs.

6. Cancellation Policy

Customers may request order cancellation before dispatch by contacting our customer support team. Once an order has been dispatched, cancellation requests will not be accepted; however, customers may report eligible damaged or mismatched products in accordance with this policy.

Raafiaura reserves the right to cancel orders in cases of product unavailability, pricing errors, or suspected fraudulent activity. Any applicable refund for a cancelled prepaid order will be processed to the original payment method.

7. Contact Us

For refund, damage, or order mismatch requests, please contact:

Brand: Raafiaura
Email: info@raafiaura.com
Phone/WhatsApp: 9818408009

By placing an order with Raafiaura, customers acknowledge this policy, subject to their rights under applicable consumer protection laws.